About Swan Leisure

The Swan Centre for Leisure

A wet and dry leisure facility located in the picturesque town of Berwick-upon-Tweed. The Swan Centre for Leisure consisting of the following facilities:

• 25m Swimming Pool including
  • learner & free form pools
  • flume
  • waves & geysers
  • Health Suite consisting of Jacuzzi, Sauna & Steam Room
  • Activ8 60+ station Gym
  • Sports Hall
  • Indoor Bowls Hall
  • Adventure Play Area
  • All Weather Pitch
  • Squash Courts
  • Meeting Rooms
  • Café Swan

An introduction to Tees Active Ltd

Tees Active is one of the new breed of charitable leisure management organisations operating in the UK. Established as a non-profit-distributing company, it started operating on 1st May 2004.

Registered Office:

• Redheugh House, Thornaby Place, Thornaby, Stockton-on-Tees TS17 6SG
• Tees Active Ltd is a company registered in England
• Company Registration Number: 29699R
• VAT Registration Number: 830 0364 71

Tees Active Mission Statement:

"To raise levels of physical activity within the community whilst offering an attractive, safe, welcoming and encouraging environment for people to achieve their own personal aims."

We aim to promote physical activity through:

• Service excellence and innovation
• Equality of access and affordability for all
• Value for money and continuous improvement
• Strong management and committed leadership
• A valued and empowered workforce
• Partnership working
• An integrated service

Click here to view Tees Active 2010/11 Annual Report

Click here to view our service standards

Accredited Schemes

Customer Service Excellence Standard

The Swan Centre for Leisure, like all other Tees Active Centres achieved the new Government National Standard, 'Customer Service Excellence Standard'

The new standard will allow us to improve our delivery of service, how we broadcast our information to customers, professionalism and staff attitude as well as developing customer insight, understanding the user's experience and the robust measurement of service satisfaction. By achieving this formal accreditation we have demonstrated our excellence in the following areas:

• Customer insight
• The culture of the organisation
• Information and access
• Delivery
• Timeliness and quality services

Social Enterprise Award

The Swan Centre for Leisure has been presented with the Social Enterprise Mark, which identifies them as trading for social and environmental purposes that will benefit both people and the planet.

The Swan Centre for Leisure are part of only a handful of leisure centre’s to be awarded the Social Enterprise Mark and join other ethical businesses such as the Eden Project, Bristol Wood Recycling Project and the Co-operative Group South & West.

Social enterprises are working to make a difference across the UK and beyond, but not enough people know what they are or how they work. The Social Enterprise Mark aims to raise awareness of what social enterprises do in order to get more people to buy from, engage with, start up and work for social enterprises.

IQL Approved Training Status

The Institute of Qualified Lifeguards (IQL) Approved Training Centre Scheme is a quality assurance assessment programme designed to provide high standards in training delivery and competent course assessment. The IQL Approved Training Centre Scheme ensures high standards through consistency of training and assessing for the National Pool Lifeguard Qualification (NPLQ) throughout the United Kingdom.The NPLQ meets all of the criteria for training and certification of swimming pool lifeguards as set out in the guidance published by the Health and Safety Executive.